Mission, vision, goal? You decide but then stick to it ….


Mission, vision, goal?  You decide but then stick to it

Most planning models include magic words like goals, strategies, objectives, mission, vision.  And most successful plans have these elements.  They are there to capture the overall raison d’etre or purpose, what specifically the plan is setting out to accomplish, how it will do it and how we will know that it has been accomplished at the right time.

These are all very important elements but before getting busy with the whiteboard or flipchart, take some time out to define their meanings.  If everyone in the team is from the same organisation and there are established planning models, then you may have common understanding about what these names all mean.

But if anyone hasn’t been through your planning model, take some time to define the terms.  And if formal planning is something that is done occasionally rather than regularly, it may be worth taking a moment to recap on the meanings even if no one is new.

A lot of time can be lost if terms are not defined properly and there is lack of common understanding.  This is true in all forms of communication of course.  Think of the commonly used “lol” phrase in messaging and texting.  Just imagine the chaos that might occur if you mean “lots of love” but your recipient sees “laugh out loud”.  Or the other way around!  You can, perhaps, see my point.

The purpose of this article is not to define the terms, but rather to recognise that they are sometimes used differently.  Many people are familiar with the concept of “SMART” objectives.  This helps us remember that objectives need to be Specific, Measurable, Achievable, Realistic and Timed, but what about Goals, or Strategies?  I worked with a company recently who had SMART Goals in their planning model, rather than Objectives.  And that’s fine – provided everyone who works on the plan understands the terminology and what it means in their context.

As a coach working with, and for, different organisations, I have learned to use the terms flexibly and that’s perfectly OK.  Even an individual employee might find one definition at work but then have a hobby that includes some planning and find those folks use the terms differently.  Sometimes a new client may look a little alarmed when I ask what they mean by a Goal or a Strategy. And I know they are quietly putting in an email to finance suggesting my invoice is held for the moment because I’m clearly not very good at this stuff.  But after the conversation to define the terms and an explanation on why that’s so important, they are reassured and perhaps have learned something useful right there.

Here at New Journey Marketing we have a tried and tested model for planning with very clear definitions of all the terms used.  Whether our clients adopt them after we’ve gone is not important – although we often hear that they do.  What is important is that we take the time to define the terms at the appropriate stage of our workshops so that no matter where everyone has come from, we all share a common vocabulary and understanding for this process.

For those that are interested, we have a catchy name for the process too: GOSBERT.  No, it’s not named after a long loved childhood toy, although a mascot with the name on his shirt would look cute in the office.  It is a way of remembering Goal, Objective, Strategy, Budget, Elements, Resources and Timeline and is fully defined in all our workshops and leads to a fully integrated plan.

These are all vital aspects to a successful planning process but my message here is to make sure there is a common vocabulary in use and everyone knows that – here, in this context – this is what these terms mean.  No one wants to be the person sending lots of love to someone who is laughing out loud!

That is our experience, please share yours ….


Joining Cloud Industry Forum ….

…. one of the easiest decisions we have ever taken!

We are a Business and Marketing company that specialises in supporting I.T. Vendors along with their Partners and Distributors. Helping them to DRIVE fully QUALIFIED in market EXECUTION that delivers PIPELINE and RESULTS. And, importantly to answer the question ….

“How do I transition my existing business to the Cloud?”

The Cloud opportunity for Customers and Partners will only become a reality with careful planning, respect and consideration for a customer’s existing investments and support for their channel partners. Ensuring they provide their customers and partners with a seamless path to the new Cloud Solutions and Services they have designed. The number of times I have heard a Marketing Director or Leader make the comment ….

“We need to educate, engage and inspire our Customers with our Cloud Solutions and Services.”

…. and then witnessed the same person ruminating on why their Partners aren’t springing to attention, dropping everything and running with a battle cry towards the opportunity.

When you ask the Partners ….

“Ok what gives, why are you wearing a Cloudy look?” 

…. The answers vary yet have several common themes.

In respect of CUSTOMERS not adopting the Cloud Solutions and Services offered by an I.T. Vendor ….

  • Concerns on Security
  • Concerns on Migration Costs
  • Concerns on Availability
  • Concerns on Management & Operations
  • Concerns on Compatibility
  • Concerns on Vendor Lock-in
  • Concerns on User acceptance and adoption
  • Concerns on Skills and Resources

In respect of PARTNERS not adopting the Cloud Solutions and Services offered by an I.T. Vendor ….

  • Concerns on Margin and Profitability
  • Concerns on Skills and Resources
  • Concerns on Customer Objections and Reservations
  • Concerns on Customer Loyalty and Retention
  • Concerns on Compatibility with existing on-premise investments
  • Concerns on losing their Customer directly to the vendor
  • Concerns on losing their Customer to another partner
  • Concerns on Costs for Training new and existing staff
  • Concerns on Return on Investment for new Solutions and Services designed by the Partner

Neither of these lists are meant to be exhaustive! Although you could argue they are exhausting given the I.T. Industry have faced these very same questions with every evolution of I.T. Architecture. Mainframe and Mini Computers to Client Server architectures. Client Server architecture to the Web architecture, Web architecture to Cloud architectures (IaaS, PaaS, SaaS, DaaS etc…)

New Journey Marketing joined CIF to explore the challenges I.T. Vendors and Partners are experiencing with gaining Customer Cloud Adoption. We have experience in creating and driving into execution Cloud Business and Marketing plans in 30+ countries around the world over the last 5 years (Underpinned by over 25+ years in the I.T. Industry). Helping I.T Vendors and their Partners to be successful in creating and delivering to their Customers Cloud solutions that address the concerns they have and deliver on the promise of Cloud Computing.

We are proud to be joining the Cloud Industry Forum and look forward to listening too and working with its members.